Reference

Terms That Govern Your amiriexch Account

Before you open an account or place a wager on amiriexch, these terms set out what we expect from you and what you can expect from us —…

Account EligibilityUPI & Paytm Deposits CoveredDispute Resolution IncludedPhonePe Withdrawal TermsJurisdiction-Dependent Access
amiriexch Terms That Govern Your amiriexch Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear, or you need to raise a concern about how a clause was applied to your account, our support team…

Email Support Send a detailed message to our support address and we will respond within 24…
Live Chat Our chat window is available around the clock.
Formal Written Request For account-closure requests, data-deletion demands, or escalated disputes that need a documented response, submit…
HOW WE UPHOLD THESE TERMS

Data, Security, and Account Practices We Follow

Our internal practices around data handling, cookie use, and account security are designed to keep your information safe and your account in your control. Here is how each area works in practice.

Data Handling

Personal data you provide at registration — name, contact details, payment identifiers — is stored on encrypted servers and used only to operate your account, process UPI or Paytm transactions, and comply with applicable law. We do not sell your data to third parties.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies help us understand which games — like Festival Riches or Football Strike — see the most activity so we can improve performance. You can manage cookie preferences in your browser.

Account Security

Two-step verification is available on all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an alert to your registered email or phone number so you can act immediately if something looks wrong.

Data Retention

We retain your account records for as long as your account is active and for a further period required by applicable Indian financial regulations. Once that period expires, records are securely deleted or anonymised. You may request the specific retention period for your account in writing.

Who to Contact for Changes

To update personal details, request a data copy, or ask that certain data be erased, contact our data team through the formal written request path in your dashboard. We aim to respond to all such requests within 30 days of receipt.

How to Request Account Changes

Account upgrades, limit amendments, and closure requests are submitted via your account settings page. For changes that affect your PhonePe or Paytm payout details, identity re-verification is required before the change takes effect, protecting you against unauthorised amendments.

Common Questions About These Terms

These answers cover the clauses our account holders ask about most — from how terms updates work to how disputes over Paytm withdrawals are resolved. If your question is not here, reach us via live chat.

We update these terms when our operations or applicable regulations require it. We notify you by email to your registered address at least 7 days before a material change takes effect. The current version is always published on this page with a revision date at the top.

Raise the dispute through live chat or the formal written request path. Our team will review the application of the clause against your account activity and respond in writing within 5 business days. If unresolved, the matter proceeds to the dispute escalation process described in Section 9 of the full terms.

The core account terms apply equally regardless of payment method. Each payment rail — UPI, Paytm, PhonePe — also has a brief supplementary clause covering processing timeframes and reversal windows, which is displayed at the point of deposit or withdrawal for that method.

Yes. We may suspend or close an account if there is evidence of a terms breach, fraudulent activity, or if continued access would conflict with applicable law in your region. You will receive written notice and any eligible balance returned to your verified payment method within the timeframe specified in the closure clause.

Submit a data-access request through your account dashboard under the privacy section. We will compile your account records and transaction history and deliver them to your registered email as a structured file. We aim to fulfil requests within 30 days of verification.

Access is available where local law permits. It is your responsibility to verify whether access is lawful in your specific state or territory. These terms do not override local law, and we may restrict access to the platform in regions where applicable regulations require us to do so.

Contact support with your transaction reference number and the amount involved. Our payments team will trace the transaction with the PhonePe network within 2 business days and provide a written status update. If an error on our end caused the delay, we resolve it within 1 business day of confirmation.