Reference

Your Rights and Our Legal Commitments

amiriexch operates under a clear legal framework designed to protect your data, define account rights, and set out the terms governing your use of this platform where local…

Jurisdiction-Dependent AccessData Privacy PolicyAccount TermsCookie PolicyDispute Resolution
amiriexch Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about your rights under our privacy policy, want to request a data correction, or need to raise a legal dispute, our…

Email — Legal Queries Send your legal or data-related query to our compliance address.
Live Chat — Policy Questions Our live chat agents are available around the clock.
Formal Written Notice For disputes requiring a formal legal response or escalation under Indian law, submit a…
HOW WE HANDLE THIS

Data Handling, Security and Account Rights

We manage your data and account security through a set of clearly documented practices. From the moment you open an account, the following policies govern how your information is collected, stored, used…

Data Collection Scope

We collect only what is necessary — your name, contact details, and payment method identifiers such as your linked UPI handle or Paytm number — to operate your account and process transactions correctly.

Cookie Policy

We use cookies to maintain your session, remember your preferences, and analyse platform usage in aggregate. You can adjust cookie preferences through your browser settings at any time without affecting core account functions.

Data Retention Period

Account data and transaction logs — including PhonePe and UPI payment records — are retained for the period required by applicable Indian financial regulations, after which they are securely deleted or anonymised.

Account Security Practices

Passwords are stored using one-way encryption. We do not store your UPI PIN or Paytm wallet credentials. Two-factor authentication is available on your account settings page and we strongly encourage you to enable it.

Your Right to Access and Correct Data

You may request a copy of the personal data we hold on your account, or ask us to correct inaccurate details, at any time by contacting our compliance team. We process such requests within the legal timeframe.

Dispute and Escalation Process

If a resolution cannot be reached through our support channels, you may escalate the matter in writing to our compliance address. We follow a structured escalation path and respond formally within the timelines set out in our terms.

Common Questions About Our Legal Terms

The questions below address the legal and policy matters we hear about most often. If your question is not covered here, contact our compliance team directly through email or live chat.

Eligibility to open and use an account on amiriexch depends entirely on local law in your region. Access is available only where local law permits. It is your responsibility to confirm that using this platform is lawful in your specific location within India.

We collect your name, email address, phone number, and the payment identifiers you use — such as your UPI handle or Paytm-linked mobile number. We do not collect your PIN, OTP, or bank login credentials at any point.

Transaction records linked to UPI, Paytm, and PhonePe payments are retained for the period mandated by applicable Indian financial regulations. Once that period ends, records are securely deleted or anonymised in line with our data retention policy.

Yes. Contact our compliance team via email with your registered account email and a description of your request. We will compile and send your data within the timeframe required by applicable law, typically within 30 days.

Send a written request to our compliance email stating clearly which data you believe is inaccurate or which you wish to have removed. We review every request and respond formally, noting any legal retention obligations that may prevent full deletion.

If you choose to close your account, we will remove your active profile from our systems. However, transaction logs and identity records may be retained for the regulatory period before deletion, as required under Indian financial compliance rules.

Disputes should first be raised with our support team through live chat or email. If unresolved, you may escalate by formal written notice to our compliance address. We follow a structured response process and aim to resolve all escalations within 14 working days.